Privacy Policy

At Capture Australia, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services. By using our website, you agree to the terms outlined in this policy.

1. WHO WE ARE

Capture Australia is a creative media, digital, and audio-visual services company based in West Melbourne, Victoria, Australia. We specialise in video production, photography, audio visual (AV) services, and digital branding for businesses, sports clubs, community organisations, and creatives across greater Melbourne.

If you have any questions about this policy or how we handle your information, you can reach us at:

📍 West Melbourne, VIC, Australia

📧 info@captureaustralia.com

📞 045 732 2928

2. WHAT INFORMATION WE COLLECT

We may collect the following types of personal information:

Information you give us directly:

Your name and contact details (email address, phone number)
Information you submit through our contact form or enquiry form
Any project details or messages you send us
Information provided when applying for work opportunities through our website

Information we collect automatically:

Your IP address and browser type
Pages you visit on our website and how long you spend on them
The device you use to access our website
Referring website or search terms that brought you to us

Information from third parties:

If you connect with us through social media platforms such as Instagram, Facebook, or YouTube, we may receive basic profile information depending on your privacy settings on those platforms.

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

Respond to your enquiries and get back to you about your project
Provide quotes and discuss service options with you
Deliver the services you’ve engaged us for
Send you updates, news, or content you’ve signed up for through our newsletter
Improve our website and the overall experience for visitors
Process work opportunity applications from potential employees
Meet any legal obligations we may have as a business

We do not sell, rent, or trade your personal information to third parties for marketing purposes — ever.

4. HOW WE STORE YOUR INFORMATION

Your personal information is stored securely. We take reasonable steps to protect the information we hold from misuse, loss, unauthorised access, and disclosure. Our website uses standard security measures to keep your data safe.

We only keep your information for as long as we need it. Once it’s no longer required for the purpose it was collected, we securely delete or de-identify it.

5. WHO WE SHARE YOUR INFORMATION WITH

We do not share your personal information with outside parties except in the following limited circumstances:

Service providers — We may share information with trusted third-party tools and platforms we use to run our business, such as email platforms, website hosting, and project management tools. These providers are only given access to the information they need to do their job and are required to keep it secure.
Legal requirements — If we are required by law to disclose your information, we will do so. This includes responding to lawful requests from government authorities or complying with legal processes.
Business transfers — If Capture Australia is ever sold or merged with another business, your information may be transferred as part of that process. We will notify you if this happens.

6. COOKIES

Our website uses cookies — small text files stored on your device — to improve your browsing experience. Cookies help us understand how people use our site so we can make it better.

You can choose to disable cookies through your browser settings at any time. Please note that some parts of our website may not function as well if you do this.

We use the following types of cookies:

Essential cookies — Needed for the website to work properly
Analytics cookies — Help us understand how visitors use our site
Marketing cookies — Used to show relevant content and track the effectiveness of our campaigns

7. THIRD PARTY LINKS

Our website may contain links to other websites — for example, our social media profiles or partner websites. Once you leave our site, this Privacy Policy no longer applies. We encourage you to read the privacy policies of any external sites you visit.

8. YOUR RIGHTS

You have the right to:

Access the personal information we hold about you
Ask us to correct any information that is inaccurate or out of date
Ask us to delete your personal information where we no longer have a reason to hold it
Opt out of receiving marketing emails or newsletters at any time by clicking the unsubscribe link in any email we send you
Make a complaint if you believe we have mishandled your personal information

To exercise any of these rights, simply get in touch with us at info@captureaustralia.com and we’ll sort it out promptly.

9. CHILDREN’S PRIVACY

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it immediately.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. When we do, we’ll update the date at the top of this page. We encourage you to check back occasionally to stay informed about how we handle your information.

11. COMPLAINTS

If you have a concern about how we’ve handled your personal information, please contact us first and give us the chance to resolve it. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).